Shipping policy

 

1. Processing Time

All orders are processed within 3-5 business days after receiving your order confirmation email. You will receive a notification once your order has shipped.

2. Shipping Rates and Delivery Estimates

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and delays with the courier.

3. Tracking and Notifications

Once your order is shipped, you will receive an email notification with tracking information so you can follow your parcel’s journey.

4. Customs, Duties, and Taxes

For international orders, please be aware that additional customs fees, duties, and taxes may apply, which are determined by the destination country. EVLYE is not responsible for these charges, and they must be covered by the customer.

5. Delays and Lost Packages

While we do our best to ensure timely delivery, EVLYE is not responsible for delays due to unforeseen circumstances, such as customs delays or courier service issues. If your order has not arrived within the estimated timeframe, please contact us at experience@evlye.com for assistance.

6. Shipping Restrictions

We currently ship to the United Kingdom. Please note that certain locations may have restricted shipping options.

7. Address Changes

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible at experience@evlye.com. We may not be able to accommodate changes if the order has already been shipped.

8. Returns on Shipped Orders

Please review our Return and Refund Policy for details on how to handle returns and refunds if your item arrives damaged.

Contact Us

If you have any questions or concerns about your order, please contact us at experience@evlye.com.