Refund policy

 

At EVLYE, we strive to deliver high-quality, carefully crafted products to our customers. Please read our return and refund policy carefully before making a purchase.

Final Sale Policy

All purchases are final. Due to the exclusive nature of our products, we do not offer refunds or exchanges unless the item arrives damaged.

Damaged or Faulty Items

In the rare event that your item arrives damaged or defective, please contact us within 14 days of receiving your order. To qualify for a refund or exchange on damaged items, we require proof of the damage (clear photos of the item and packaging) sent to our customer service team at experience@evlye.com. Once we receive and verify the damage, we will process the refund or arrange an exchange. Refunds may take 5–10 business days to process once approved.

Shipping for Damaged Items

If we request the return of a damaged item, we will cover any necessary return shipping costs. Our team will guide you on the process should this be required.

Non-Eligible Returns

Items that are not damaged or defective are not eligible for return, refund, or exchange.

Contact Us

If you have any questions about this policy, please get in touch with our customer service team at experience@evlye.com.